To our Abbey Pet Hospital family:

We hope that all of you and your families remain in good health and spirits. The health and well-being of your pets have and will always be what drives us each day. Amid the ever-changing concerns and safety recommendations surrounding COVID-19, we will regularly update our current protocols here.

**OUR LOBBY IS OPEN**
Masks are appreciated but no longer required. Curbside optional if preferred.

Check-in Process:

• Please arrive on time for your appointment. If you check-in more than 10 minutes after your scheduled appointment time, we may need to reschedule your appointment.
• When you arrive for your appointment, COME ON IN! If curbside is preferred, please text us your pet’s information and stall number when you arrive.

Exam Process:

• Option 1 – In-person exam:
• Shortly after check-in, a technician will escort you and your pet into the exam room.
• Once inside, they will take your pet’s weight/temp and ask brief intake questions.
• The veterinarian will come in for the physical exam.
• If any treatment or diagnostics are needed, the technicians will bring your pet to the treatment area or ask you to exit the room while these are performed in order to optimize social distancing.
• Option 2 – Curbside:
• Please wait outside/in your car for the duration of your pet’s appointment.
• A technician will call you for information about your pet’s reason for visit. It is recommended to bring a written list of your concerns to maximize the time you have with the doctor.
• The technician will meet you outside of your car to retrieve your pet and bring him/her into the hospital for the doctor’s exam.
• The veterinarian will come outside to discuss his/her examination findings and recommended treatment plan.

We ask if you or anyone in your family is not feeling well or may have been recently exposed to anyone with symptoms, please call to reschedule your appointment as soon as possible.

• If absolutely necessary, feel free to ask a symptom-free friend or family member to bring your pet in for you. Kindly let us know if this is the case; we will see what arrangements can be made so as to protect the rest of our clients and staff.

We appreciate your patience as we navigate the ‘new normal’ and want you to know that the safety and wellbeing of you, your pets, and our staff continue to be Abbey Pet Hospital’s top priority.